Hello everyone! I've learned a lot from the most recent Vivid Voltage Pre-order Experience so I'm now going to be changing things up a bit and setting some disclaimers in order to help with unexpected issue. I now have 3, and soon I will have 4 distributors so hopefully there will be less issues than the first, but just in case, here's the low down.
Pre-ORDER DISCLAIMER
Delivery Dates
Pre-order delivery dates are subject to distribution delivery delays, and while I will endeavor to have product shipped out on release date, it could occur as late as 2-3 business days after. This is unfortunately something I don't have a lot of control over (for example, UPS Delays due to COVID, distributor delays due to high volumes of releases going out, etc). I would ask that you have patience with me-- but if you have any questions or concerns I'm happy to chat with you about it.
Distributor Allocation (Limiting of items received)
What is allocation?
Distributors receive a certain amount of product from their manufactorers and sometimes if certain products are in high demand, they will only receive a certain number of specific items despite however many they have pre-ordered. This means that they will then take the number received and "allocate" a portion of those to each of their retailers (ex: Me, Target, etc). This means that even if I've ordered 20 of a specific item and that has been accepted by my distributor -- if that item is in high demand, I may only receive 5 of them.
What does this mean for you?
This means that I will most likely be limiting the number of pre-orders that I can take at a given time on specific more high demand items, in order to prevent disappointing folks if I don't receive all of them. This means if I do in fact receive the amount I order, and there is no allocation, I can open pre-orders back up closer to release date. If for some reason even with limiting pre-orders, the distributor STILL allocates only a certain number of them to me, I will split them up between existing orders and if you purchased more than one, you may receive less than the full number you purchased.
I will also be endeavoring to have multiple distribution methods to hopefully NOT have this happen-- and will do my best to fill your orders in some other way (ordering from another retailer if possible, etc) but there may be extreme situations where I will just need to refund your order entirely.
A good example of this is the Pokemon TCG: Vivid Voltage Build and Battle Box. I started taking pre-orders prior to the announcement of the special cards included, so even though I ordered 30+ of them, I only ended up receiving 5, and so those 5 were split among the folks who had pre-ordered them.
Pre-order delivery dates are subject to distribution delivery delays, and while I will endeavor to have product shipped out on release date, it could occur as late as 2-3 business days after. This is unfortunately something I don't have a lot of control over (for example, UPS Delays due to COVID, distributor delays due to high volumes of releases going out, etc). I would ask that you have patience with me-- but if you have any questions or concerns I'm happy to chat with you about it.
Distributor Allocation (Limiting of items received)
What is allocation?
Distributors receive a certain amount of product from their manufactorers and sometimes if certain products are in high demand, they will only receive a certain number of specific items despite however many they have pre-ordered. This means that they will then take the number received and "allocate" a portion of those to each of their retailers (ex: Me, Target, etc). This means that even if I've ordered 20 of a specific item and that has been accepted by my distributor -- if that item is in high demand, I may only receive 5 of them.
What does this mean for you?
This means that I will most likely be limiting the number of pre-orders that I can take at a given time on specific more high demand items, in order to prevent disappointing folks if I don't receive all of them. This means if I do in fact receive the amount I order, and there is no allocation, I can open pre-orders back up closer to release date. If for some reason even with limiting pre-orders, the distributor STILL allocates only a certain number of them to me, I will split them up between existing orders and if you purchased more than one, you may receive less than the full number you purchased.
I will also be endeavoring to have multiple distribution methods to hopefully NOT have this happen-- and will do my best to fill your orders in some other way (ordering from another retailer if possible, etc) but there may be extreme situations where I will just need to refund your order entirely.
A good example of this is the Pokemon TCG: Vivid Voltage Build and Battle Box. I started taking pre-orders prior to the announcement of the special cards included, so even though I ordered 30+ of them, I only ended up receiving 5, and so those 5 were split among the folks who had pre-ordered them.
When are you charged for pre-orders?
Much like most sites out there, preorders will take money upfront for the purchase. This means if you purchased it on May 1, and it comes out on June 15th, you'll get the charge to your credit card/bank account on May 1 (or the next day or so depending on bank delays). The reason why is that as a retailer, we have to order ahead of time what we are looking for, while we may be limited by allocations, we still have to have the money in the bank for when it goes live.
In Summary
I will do my very best to prevent any issues with you receiving your orders and try to plan for contingency plans regarding limitations/shipping delays, however-- there are lots of situations out there that can occur and I cannot plan for all of them. I will always do my best to do right by you however, and if you pay for something-- you will receive it (although it may be delayed), or you will receive a full refund.
I also endeavor to communicate quite openly with folks about all situations (I'm sure some of you are tired of me by now, haha). So I will usually let you know as soon as I'm aware of an issue-- but if you have any questions or concerns please feel free to email me via the contact page.
In Summary
I will do my very best to prevent any issues with you receiving your orders and try to plan for contingency plans regarding limitations/shipping delays, however-- there are lots of situations out there that can occur and I cannot plan for all of them. I will always do my best to do right by you however, and if you pay for something-- you will receive it (although it may be delayed), or you will receive a full refund.
I also endeavor to communicate quite openly with folks about all situations (I'm sure some of you are tired of me by now, haha). So I will usually let you know as soon as I'm aware of an issue-- but if you have any questions or concerns please feel free to email me via the contact page.
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